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ITX Corp

Production Support Technician (System Administrator) - Remote

Production Support (510) – Rosario, Santa Fe
Department Production Support (510)
Employment Type Contractor
Minimum Experience Experienced

ITX thrives on its team-driven environment, built upon developers working closely together to inspire our clients and our team members. We are excited to bring new talent to our team who will play a vital role in team collaboration and become an integral part of overall improvements.

ITX has offices in Rochester New York, Portland Oregon, Tulsa Oklahoma, Cincinnati Ohio, is also remote-friendly with team members all over the world.

 

ITX Corp. is seeking a Production Support Technician (System Administrator) - Remote

  • Would you like to work from home and have a better work-life balance?
  • Are you looking to be part of a growing organization by creating world-class applications for world-class clients?
  • Are you a problem solver?
  • Do you have experience in complex technologies?

If you have answered yes to the questions above, the Production Support Technician position may be an excellent fit for you.

The position calls for someone who is very resourceful, humble, assertive and supportive.

The ideal candidate for this position is passionate about IT production support and:

  • Is comfortable working with formal processes that include deadlines and SLAs.
  • Thrives in team environments both within the ITX and external client’s team.
  • Clearly communicates feedback, concerns and takes direction within teams.
  • Dedicated and curious with a mindset of lifelong learning.
  • Excellent written and verbal communication skills in English.
  • Track record of professionalism that has been demonstrated through the support of teammates, incident-free execution and has achieved respect of peers and clients.
  • Familiarity and track record of compliance with industry best practices around requests, incidents, change management, etc. (e.g. ITIL, ChangeGear/ITSM).
  • Proficiency with technologies including: AWS, Web hosting, TCP/IP Networking, Windows Active Directory, SQLServer and MS Terminal Server.
  • Have hands-on experience with cloud hosted environment support.
  • Familiarity with webhosting platforms and environments including content management systems.
  • Flexibility to participate in an after hours rotation duty and incidents as needed.
  • Ability to produce clear and transferable documentation.

 

It's a plus if the candidate has experience in:

  • Experience with scripting and automated deployments (PowerShell, Python, etc.).
  • 2 years or more of IT security, risk avoidance, hardening, remediation, and best practices accomplishments.
  • Web hosting framework utilizing Azure or other cloud environments (non-AWS).
  • Experience with “DevOps” work processes and tools.
  • Experience with containerization and continuous delivery processes and technologies.
  • Understands the relationship between technology, value and revenue.

 

Please note:

 

· This position supports telecommuting (assuming availability for occasional travel on-site presence)

· This position is listed as based in Rosario but we would consider applicants in other locations.

About ITX

ITX helps our clients use technology to move, touch, and inspire the world by transforming technology investments into business capabilities. We primarily serve the medium- to enterprise-level business market, focusing on strategic and operational business technology services.

Founded in 1997, ITX Corp. provides full lifecycle software product development to the world's top companies that is worthy of their brands. Starting with clear and executable strategies that help companies disrupt their markets, we create technologies that are beautiful, build brand loyalty and inspire users to become brand advocates. We blend best practices and innovative tools and professionals to predictably deliver remarkable results. With every client project, we provide comprehensive support services so that our clients' solutions remain relevant, as well as functional. We have team members throughout the Americas, but our impact is global. ITX is headquartered at 1169 Pittsford-Victor Road in Pittsford, NY and currently have about 250 members of our team. For more information, visit http://www.itx.com.

ITX provides equal employment opportunities (EEO) to all individuals and will not discriminate against any job applicant or employee in any decision regarding employment, including, but not limited, to recruitment, hiring, training, promotion, compensation, termination, and benefits on the basis of race, color, creed, religion, national origin, citizenship status, sex (including pregnancy), sexual orientation, age, physical or mental disability, genetic information, veteran status, marital status, domestic violence victim status, criminal conviction status, participation in lawful activities outside of the workplace, or any other class protected by federal, state, or local laws.

ITX expressly prohibits any form of unlawful discrimination, harassment, or retaliation based on race, color, creed, religion, national origin, citizenship status, sex (including pregnancy), sexual orientation, age, physical or mental disability, genetic information, veteran status, marital status, domestic violence victim status, criminal conviction status, participation in lawful activities outside of the workplace, or any other class protected by federal, state, or local laws.

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  • Location
    Rosario, Santa Fe
  • Department
    Production Support (510)
  • Employment Type
    Contractor
  • Minimum Experience
    Experienced
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